To be eligible for an exchange, you must first email us within 7 days of receiving the products at firstname.lastname@example.org with pictures of the damaged items, then return the damaged item to us. Only damaged items or full priced items will be refunded. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will offer in-store credit.
If you are unhappy with your purchase please contact us and we will do our best to help resolve the issue. We do not offer refunds but we can offer in-store credit.
If you are unhappy with your purchase please contact us and we will do our best to help resolve the issue. Only full priced items are eligible for refunds. All other items including on-sale items will be offered product exchange or in-store credit.
Please do not send your purchase back to the manufacturer.
- To be eligible for a return, your item must be in the same condition that you received it.
- You will be responsible for paying for your own shipping costs for returning your item.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and to let you know of the approval or rejection of your refund.
- Belle Woods will issue the refund as soon as the product(s) has been received. A credit will be applied to your credit card or original method of payment. Please allow 5-7 business days for processing before the refund appears.
Damaged Products:If a product is damaged due to our error or you are unhappy with the product please contact our support team at email@example.com
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Several types of goods are exempt from being returned.
- Sale Items
- Intimate or sanitary goods
Lost or Stolen Packages
Belle Woods is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Belle Woods will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Sale items (if applicable):
- Unfortunately, only regular priced items may be refunded. Sale items will not receive a refund.
Exchanges (if applicable)
- We will only exchange items if they are defective or damaged due to our error. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and you will be given the return address to send your product to.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.